Useful Contacts - Within Our Jurisdiction

Family Support Orders Service (FSOS)

If you have a complaint about the enforcement actions taken by the Family Support Orders Service (FSOS), please discuss it with your enforcement officer.  If you remain dissatisfied, please contact the Regional Manager of the unit handling your file and give them a reasonable time to respond. If you still have concerns after talking to the Regional Manager, contact the Office of the Ombudsman and we will review your concerns to determine whether or not we will investigate your complaint.

Seniors Service

Amendments to the Ombudsman Act were proclaimed on June 1, 2014 and, as a result, the authority of the Ombudsman’s Office has been expanded to include nursing homes, special care homes, specialized care beds, community residences and home support services provided under Long Term Care or the Disability Support Programs.

The primary responsibility for seniors in care facilities rests with the Department of Healthy and Inclusive Communities and the Department of Social Development; however, the Office of the Ombudsman may provide guidance.

All complaints will be investigated in a confidential and timely manner with particular emphasis on administrative fairness, good governance, and natural justice. Through monitoring and evaluation, the Office of the Ombudsman will identify any specific and systemic issues and make appropriate recommendations to government.

As necessary, Ombudsman representatives will assist seniors and their families in navigating through government processes, advising them of avenues of appeal and participate on committees relating to seniors issues.

Department of Social Development
Department of Healthy and Inclusive Communities

Social Assistance

If you have a complaint about income assistance programs, contact the case manager assigned to your file or ask to speak to the Supervisor at your local regional office. Give the supervisor a reasonable time to respond to your complaint. If you believe the response is not fair, we may be able to help. If the issue involves denial or reduction of any benefits, you may request reconsideration of the decision with Appeals Process. Request the information for the process from your Case Manager. If you have tried to resolve the problem, but you remain concerned that there has been unfairness, you may contact the Office of the Ombudsman and we will review your concerns.

Landlord and Tenant (Residential) Inquiries

Complaints and inquiries about renting may be made to the Office of the Rentalsman at 1-888-832-2762 or. www.snb.ca  About the Office of the Rentalsman. If you have tried to resolve the problem, but you remain concerned that there has been unfairness, you may contact the Office of the Ombudsman and we will review your concerns.

WorkSafeNB (formerly known as Workers' Compensation Board)

Workers may appeal some decisions of WorkSafeNB about their compensation claims. For information about the appeal process, refer to the WorkSafeNB's Claims Appeal Guide. You can obtain the guide at your local WorkSafeNB office. If you need help to file an appeal, you may wish to email This email address is being protected from spambots. You need JavaScript enabled to view it. or call (506) 453-2597 for the  Workers’ Advocates or Employers’ Advocates.  If after concluding an available appeal process, you remain concerned that there has been unfairness, you may contact the Office of the Ombudsman and we will review your concerns.

These links are provided for information purposes only.
The Office of the Ombudsman is not responsible for their content.