NB Ombudsman Takes on Expanded Mandate

June 1st, 2014

On June 1st, 2014, New Brunswick Ombudsman’s statutory mandate was officially expanded to include oversight over Nursing homes, Special care homes, Home support services as well as accredited community placement resources that are provided by the Department of Social Development or provided under a contract for social services entered with the latter to persons who are 65 years of age or over or to adults who have a physical and mental disability.

The Office of the Ombudsman is presently developing a strategic plan aimed at implementing an intake process and complaints management system that should allow this vulnerable population to access the services provided by this office in the most efficient way possible.  Amongst other initiates, a strategy is being developed to identify, recruit and train regional volunteers who would be tasked with gathering additional information through the initial inquiry process.

In keeping with the relevant provision of the Ombudsman Act, the Office of the Ombudsman reminds citizens that it is a solution of last recourse.  Potential clients are advised to exhaust all available departmental grievances and appeal processes prior to lodging a complaint with the Office of the Ombudsman.  

The Ombudsman’s new oversight responsibilities are added to one of the broadest jurisdiction in Canada, one that includes namely all provincial departments, municipalities, health authorities, Crown agencies, provincial boards and commissions.