FAQs - Frequently Asked Questions

What can I expect from the Office of the Ombud?

FAQs

• Courteous and timely service
• A careful assessment of your complaint
• If we do not investigate your complaint, we will tell you the reasons why. When possible, we will suggest another way to resolve your complaint
• If we decide to investigate your complaint, our investigation will be conducted in a thorough, confidential, and impartial manner
• Written reasons for the conclusions we reach as a result of our investigation