FAQs - Frequently Asked Questions

What can the Ombudsman investigate?

The Office of the Ombudsman receives complaints about the alleged unfair administrative decisions or actions of a public agency, including lack of adequate reasons, unreasonable delay, unfair procedures, and arbitrary procedures. A list of the agencies and organizations that fall under the Ombudsman's jurisdiction can be found below. If we cannot deal with your complaint, we will do our best to refer you to someone who can. The Ombudsman has discretion to decide whether complaints will be investigated.  When a complaint is outside the Ombudsman’s jurisdiction to investigate, the Office provides information and, where appropriate, refers individuals to other complaint mechanisms or possible sources of assistance.

The Ombudsman can investigate:

  • Government departments
  • Municipalities
  • School Districts
  • District Education Councils
  • Regional health authorities
  • Crown agencies
  • Agencies responsible to the Province
  • Including some commissions and boards as identified under the Ombudsman Act.