Mission

The New Brunswick Ombud’s Office has one central mission: to ensure that all New Brunswick citizens are treated with administrative fairness by government and its agencies.  The Office strives to guarantee that individuals are served in a consistent, fair and reasonable manner by provincial governmental organizations.

Latest News

Ombud calls for reduction of services at province’s mental health centre following investigation into allegations of patient mistreatment and inadequate care

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FAILURE TO PROTECT (PDF - 683 KB)

NB

Feb. 7, 2019

FREDERICTON (GNB) – Ombud Charles Murray today released findings of his office’s probe into complaints of mistreatment of patients at the Restigouche Hospital Centre in Campbellton, caused in part by chronic understaffing.

The investigation was initiated in 2017 when Murray received an anonymous letter alleging incidents of violence against patients, negligence, and the use of restraints and force by front line staff at the facility. In one case, referred to in the report, the lack of regular assessments and detailed care plans for patients is cited as a possible contributing factor in the premature death of a patient.

Read more: Ombud calls for reduction of services at province’s mental health centre following investigation...

Ombud to release report

Event: Fredericton: 07 February 2019, 12:30 PM

EDITOR’S NOTE: Ombud Charles Murray will release a report entitled Failure to Protect to members of the Procedure, Privileges and Legislative Officers committee at 12:30 p.m. on Thursday Feb 7, 2019, in the committee room of the legislative assembly, 706 Queen St., Fredericton.

The report focuses on the office’s probe into the delivery of care at a health care institution.

Following the release of the report at 2:00 p.m., Ombud Murray will hold a news conference at Edgecombe House, 736 King Street, Fredericton.

Charles Murray, Ombud, 506-453-2789.

The Ombud will appear before the Standing Committee on Procedure, Privileges and Legislative Officers at 12:30 p.m. on Thursday, February 7, 2019 to present a Report entitled Failure to Protect.  The Standing Committee meeting is open to the public and will be conducted in the Council Chamber of the Legislative Assembly. There will also be an audio broadcast of the proceedings which will be available online at:

https://www1.gnb.ca/legis/webcasts/live-e.asp?stream=floor

نساعد

كتب المفتش العام هو مكتب مستقلّ يتولى التحقيق في الشكاوى التي يتقّدم بها الجمهور بشأن الخدمات التي توفرها حكومة نيو برنزويك. تتوزع مكاتب المفتش العام في مختلف أنحاء كندا وهي تقدم خدماتها مجاناً. تتمحور رسالة مكتب المفتش العام في مقاطعة نيو برنزويك حول مهمة أساسية واحدة وهي التأكد من
أن الحكومة ومؤسساتها تعامل كل فرد معاملة عادلة. وإذا شعرت بأنك عوملت معاملة غير منصفة بعد أن حاولت حلّ المشكلة، فقد نستطيع أن نساعدك. يرجى الاتصال بمكتبنا على الرقم المجاني التالي 1-888-465-1100.  يوفر مكتبنا خدماته باللغتين الانكليزية والفرنسية وفي حال احتجت إلى لغة أخرى، يرجى اتخاذ الترتيبات اللازمة لتوفير مترجم قبل الاتصال بنا.

 We Can Help

The independent Office of the Ombud investigates complaints from the public about New Brunswick government services. Ombud offices are present throughout Canada.  Our services are free to use. The New Brunswick Ombud’s Office has one central mission: to ensure that everyone is treated fairly by government and its agencies. If you've tried resolving the problem and still feel that you've been treated unfairly, we may be able to help. Please call our office toll-free at 1-888-465-1100.  Our office provides services in English and French. If you require service in another language, please arrange for a translator before contacting us.

The Ombud Charles Murray has been appointed Acting Consumer Advocate for Insurance

The Ombud Charles Murray has been appointed Acting Consumer Advocate for Insurance. This is an interim measure to provide continuity of service. If you have any questions regarding insurance issues, please contact the office of the Consumer Advocate for Insurance toll-free at 1-888-283-5111.

Testimony of the Ombudsman before the Standing Committee on Procedure, Privileges and Legislative Officers, Legislative Assembly of New Brunswick, November 12, 2015

November 26, 2015

pdfStanding Committee on Procedure v2 (PDF - 278 KB)

October 2015 – Ombudsman takes on new responsibilities to promote New Brunswick’s leadership in the area of administrative fairness.

Recently elected as the Association des ombudsmans et médiateurs de la Francophonie’s 2nd Vice-president during the association’s IX Congress which was held in Quebec City from October 13th to 15th, New Brunswick’s Ombudsman, Charles Murray, will represent and promote our province’s leadership in the advancement and protection of the principles of good governance as well as the mechanisms that ensure the public administration’s integrity.  Read more…

Ombudsman Calls For Deep Reforms to Worksafe NB

September 8th, 2015

pdfOmbudsman Calls For Deep Reforms to Worksafe NB (PDF - 153 KB)

Media Advisory - Ombudsman releases Report into the Department of Environment’s Management of the Provincial Water Classification Program

August 15, 2014

EnglishWaterClassificationReport-cover-enFREDERICTON -  The Office of the Ombudsman has released a report  regarding the Department of Environment’s management of the provincial water classification program.  

In February of 2013, the office of the Ombudsman was contacted by citizens and representatives of the Nashwaak Watershed Association.  They had concerns about  the Department of Environment’s management of the provincial Water Classification Program, in particular, they were troubled by the fact that no watercourse had been classified under the Water Classification Regulation 2002-13, The regulation was enacted well over a dedicate ago and although numerous organization’s had applied for classification none were ever granted.

Read more: Media Advisory - Ombudsman releases Report into the Department of Environment’s Management of the...

NB Ombud Takes on Expanded Mandate

June 1st, 2014

On June 1st, 2014, New Brunswick Ombud’s statutory mandate was officially expanded to include oversight over Nursing homes, Special care homes, Home support services as well as accredited community placement resources that are provided by the Department of Social Development or provided under a contract for social services entered with the latter to persons who are 65 years of age or over or to adults who have a physical and mental disability.

Read more: NB Ombud Takes on Expanded Mandate

Premier announces new legislative officer appointments

June 14th, 2013

FREDERICTON (GNB) – Three appointments of individuals to lead the legislative offices of the official languages commissioner, the ombud and the child and youth advocate were announced today in the legislative assembly by Premier David Alward.

Read more: Premier announces new legislative officer appointments