Who is the Ombudsman?

charles-murray-portrait

The Ombudsman is an independent officer of the Legislative Assembly who investigates complaints from the public about New Brunswick government services. Charles Murray has been New Brunswick’s Ombudsman since 2013. Ombudsman offices are present throughout the Canadian provinces and their services are free.

Charles Murray was sworn in Ombudsman of New Brunswick on July 3, 2013 for a seven-year term. He is the seventh person to serve as Ombudsman for the province of New Brunswick since the establishment of the Office in 1967.

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Mission

The New Brunswick Ombudsman’s Office has one central mission: to ensure that all New Brunswick citizens are treated with administrative fairness by government and its agencies.  The Office strives to guarantee that individuals are served in a consistent, fair and reasonable manner by provincial governmental organizations.

Latest News

نساعد

كتب المفتش العام هو مكتب مستقلّ يتولى التحقيق في الشكاوى التي يتقّدم بها الجمهور بشأن الخدمات التي توفرها حكومة نيو برنزويك. تتوزع مكاتب المفتش العام في مختلف أنحاء كندا وهي تقدم خدماتها مجاناً. تتمحور رسالة مكتب المفتش العام في مقاطعة نيو برنزويك حول مهمة أساسية واحدة وهي التأكد من
أن الحكومة ومؤسساتها تعامل كل فرد معاملة عادلة. وإذا شعرت بأنك عوملت معاملة غير منصفة بعد أن حاولت حلّ المشكلة، فقد نستطيع أن نساعدك. يرجى الاتصال بمكتبنا على الرقم المجاني التالي 1-888-465-1100.  يوفر مكتبنا خدماته باللغتين الانكليزية والفرنسية وفي حال احتجت إلى لغة أخرى، يرجى اتخاذ الترتيبات اللازمة لتوفير مترجم قبل الاتصال بنا.

 We Can Help

The independent Office of the Ombudsman investigates complaints from the public about New Brunswick government services. Ombudsman offices are present throughout Canada.  Our services are free to use. The New Brunswick Ombudsman’s Office has one central mission: to ensure that everyone is treated fairly by government and its agencies. If you've tried resolving the problem and still feel that you've been treated unfairly, we may be able to help. Please call our office toll-free at 1-888-465-1100.  Our office provides services in English and French. If you require service in another language, please arrange for a translator before contacting us.

The Ombudsman Charles Murray has been appointed Acting Consumer Advocate for Insurance

The Ombudsman Charles Murray has been appointed Acting Consumer Advocate for Insurance. This is an interim measure to provide continuity of service. If you have any questions regarding insurance issues, please contact the office of the Consumer Advocate for Insurance toll-free at 1-888-283-5111.

Testimony of the Ombudsman before the Standing Committee on Procedure, Privileges and Legislative Officers, Legislative Assembly of New Brunswick, November 12, 2015

November 26, 2015

pdfStanding Committee on Procedure v2 (PDF - 278 KB)

October 2015 – Ombudsman takes on new responsibilities to promote New Brunswick’s leadership in the area of administrative fairness.

Recently elected as the Association des ombudsmans et médiateurs de la Francophonie’s 2nd Vice-president during the association’s IX Congress which was held in Quebec City from October 13th to 15th, New Brunswick’s Ombudsman, Charles Murray, will represent and promote our province’s leadership in the advancement and protection of the principles of good governance as well as the mechanisms that ensure the public administration’s integrity.  Read more…

Ombudsman Calls For Deep Reforms to Worksafe NB

September 8th, 2015

pdfOmbudsman Calls For Deep Reforms to Worksafe NB (PDF - 153 KB)

Media Advisory - Ombudsman releases Report into the Department of Environment’s Management of the Provincial Water Classification Program

August 15, 2014

EnglishWaterClassificationReport-cover-enFREDERICTON -  The Office of the Ombudsman has released a report  regarding the Department of Environment’s management of the provincial water classification program.  

In February of 2013, the office of the Ombudsman was contacted by citizens and representatives of the Nashwaak Watershed Association.  They had concerns about  the Department of Environment’s management of the provincial Water Classification Program, in particular, they were troubled by the fact that no watercourse had been classified under the Water Classification Regulation 2002-13, The regulation was enacted well over a dedicate ago and although numerous organization’s had applied for classification none were ever granted.

Read more: Media Advisory - Ombudsman releases Report into the Department of Environment’s Management of the...

NB Ombudsman Takes on Expanded Mandate

June 1st, 2014

On June 1st, 2014, New Brunswick Ombudsman’s statutory mandate was officially expanded to include oversight over Nursing homes, Special care homes, Home support services as well as accredited community placement resources that are provided by the Department of Social Development or provided under a contract for social services entered with the latter to persons who are 65 years of age or over or to adults who have a physical and mental disability.

Read more: NB Ombudsman Takes on Expanded Mandate

Premier announces new legislative officer appointments

June 14th, 2013

FREDERICTON (GNB) – Three appointments of individuals to lead the legislative offices of the official languages commissioner, the ombudsman and the child and youth advocate were announced today in the legislative assembly by Premier David Alward.

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Richard to lead review of legislative officers; interim replacements announced

April 5th, 2011

FREDERICTON (CNB) – Bernard Richard, the outgoing ombudsman and child and youth advocate, will lead a review of the mandates of legislative officers, Premier David Alward announced today.

Read more: Richard to lead review of legislative officers; interim replacements announced

Follow-up to First Nations child welfare review released

March 31st, 2011

FREDERICTON (CNB) – The Office of the Ombudsman and Child and Youth Advocate today released a follow-up to its 2010 report, Hand-in-Hand: A Review of First Nations Child Welfare in New Brunswick.

Read more: Follow-up to First Nations child welfare review released